Ugh, I really don't mean to do this. I'm trying to stay positive and not worry. But I haven't had a great feeling about this second go round of fertility treatment. The last doctor's visit (last month) kinda made me think they were just grasping for straws at what to do with me. Like they were just pulling ideas from wherever they could. But I went with it. I was told to start birth control on day 3 (which will be Wednesday). And also to call in with my leftover medication so they could order appropriately for this time. So, this morning, I called to let them know this is day 1, and to make sure I was supposed to start BC on day 3, and to let them know I had a medicine inventory...
I get a call back...not from the nurse, but from the front desk. "Hello, I understand you would like to make an appointment, but you have a current balance and we cannot make an appointment with an outstanding balance." Blood is boiling. "No ma'am, I would not like to make an appointment. I would like to speak to a nurse please, because I have a question for HER." I do not get it. I did not say on my message that I would like to make an appointment. AND...I just gave you $400 last month.
The first of the year is not so great because of deductibles. But we meet ours fast. Plus, the insurance did not cover some portions of some of the testing required for IVF. So we owed around $800 I believe. Can't remember exactly. They were looking at me like I needed to pay this amount (last month/last time I was there), and I told them I cannot pay that whole amount with no notice! So I paid half. Basically, they won't talk to you if you owe them money. I got to talk to the nurse, but she said (in a giddy and annoying voice), "Yes! Go ahead and start on day 3!" Ok, I said, "Do you need to know my meds inventory?" "Unfortunately with that balance we can't schedule anything. As soon as you get that balance taken care of we will schedule a drug start date for you ok?" I am thinking, seriously???
I asked Kyle if I was over-reacting that I was mad about this situation. He said he didn't know. :) Bless him. I very well could be over-reacting so please someone help me out here. This whole communication issue is the problem I've had with this place from the beginning and it just ticks me off. I'm wondering if we should get a second opinion somewhere else and leave it at that? Or just go on and deal with the nonsense, or what seems like nonsense. Or just stop for a little while (aka, a break- which we have done several of those). I really am just tired, in a whole lot of ways, of dealing with all of this. Can a stork not just drop us off a baby on our front porch? Is that too much to ask??
It is amazing how doctors no long care about helping others...it is now about the bottom line. I can understand the frustration of wanting a precious child in your arms and the roadblocks seem endless. Do NOT give up on your hope.
ReplyDeleteI had a man, I had never met before, nor have since tell me at a friend's church service a few years back that "God knows what is on your heart. He will give you your heart's desire." He said God was telling him to give me these words, at a time when I needed to hear them most. God hears your prayers and knows your frustration. You are never alone...HE will answer. Stay strong Alana, as you are a remarkable young Christian woman!